What Clients Say About Us

 

‘We’ve been working with T2UK since 2005 and we’ve had fantastic feedback from our staff about the courses, as well as compliments from customers about the quality of our letters … which is extremely important for a brand like Norwich Union. The support from T2UK has really helped us achieve our ambition.’

Gareth Bates, Customer Advocacy Norwich Union

 

‘We’ve got the green light to drive Psycho-Linguistics throughout the remaining 14,000 staff in the organisation – the hard work starts here.’

Paul Winterburn, Service Excellence, Nationwide

 

‘The training has been the most refreshing, engaging and relevant I have experienced in all my years in the Customer Service Industry. I am sure it will make a huge difference to interactions with our customers.’

Jill Lomax, Head of Customer Services, TfL – Congestion Charging

 

‘The training has been very well received and has noticeably contributed to improving the performance of staff who have attended to date.’

Chris Owens, Head of Group Customer Management, Lloyds TSB

 

‘I’ve had great feedback from the staff. The course really exceeded my expectations’

Julie Byrne, Customer Service Manager, South West Water

 

‘This course has much such a difference to the performance of the team…they feel so much more able to deal with complaints now.’

Claire Mulroy, Customer Service Manager, First Choice

 

‘The letters are going well…we even had two letters this morning thanking us for the review after rejecting their complaints and asking the best way forward.’

Jason Phillips, Compliance and Customer Relations Unit, Nat West

 

‘Psycho-Linguistics should be compulsory for those who write letters – before they start writing them.’

CSM, Yorkshire Electricity

 

‘We have ‘lift off’. These letters are perfect.’

Angela Kelly, Customer Service Manager, Ulster Bank